An OPAL Collection Property

FAQ


Spa Etiquette at Bar Harbor Club Spa

The Harborside Hotel, Spa & Marina is delighted to offer our guests access to the exceptional treatments and amenities at The Spa at Bar Harbor Club. We want your spa experience to leave you feeling relaxed and restored to your best self. As one of the top Bar Harbor spas, our therapists will work with you to create a personalized treatment plan designed to address your current needs and future goals. We hope this guide aides you in answering some of your questions about our spa.

What are your spa hours?

Spa Hours through June 23rd
Monday — Closed
Tuesday — Sunday 9am to 6pm

June 24th through End of Season
Monday — Saturday 8am to 7pm
Sunday 8am to 6pm

How can I make a reservation?

Spa reservations can be made by contacting us directly at 207.288.5251.

Who can guide me in choosing my spa treatments?

Our Spa Coordinators will assist you choosing the treatments best suited to your unique body and desired outcome. Please feel free to ask them any questions you may have concerning our spa services and facilities.

What if I have special health considerations?

Treatment considerations and adjustments may be required for spa guests with certain medical conditions. Please notify our Spa Coordinator of any health concerns, ailments or disabilities before booking your treatment. If you experience discomfort at any time during your service, please alert your therapist immediately.

What if I am pregnant?

There are many beneficial treatments that can be enjoyed during your pregnancy as well as certain services that should be avoided. It is strongly suggested that you receive clearance from your physician prior to receiving any spa treatment. Please notify our Spa Coordinators if you are pregnant when you book your appointments so that they can offer guidance. Please note that treatments will not be offered to guests in their first trimester.

When should I arrive at the spa?

We suggest arriving 15–30 minutes prior to your first treatment. This will allow you time to change, shower, enjoy our sauna or just relax in our relaxation lounge.

What if I am late for my appointment?

We will hold your appointment for 15 minutes after its scheduled start time. If you fail to arrive within 15 minutes, we will cancel your treatment and you will be charged in full for your scheduled service. Late arrivals up to 15 minutes will still be charged in full but only receive the balance of the remaining treatment time. This ensures guests receiving services after you are not delayed.

What is the cancellation policy?

If you must reschedule or cancel your appointment, please notify us 24 hours prior to your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties also require a 24-hour notice. A credit card number is required at the time you book your treatments.

What about gratuities?

An 18% gratuity will be added to any spa service or treatments you receive. Additional gratuities for your spa technician can be added at your discretion.

What types of payment do you accept?

We accept all major credit cards and traveler's checks. You may also charge spa services to your guest room or suite at the Harborside Hotel, Spa & Marina. For your convenience, payment is accepted prior to your treatments.

What should I wear during my treatment?

Most body treatments are enjoyed without clothing however, please wear whatever is most comfortable for you. The body is fully draped during all treatments except for the area being worked on. Robes and slippers are provided in the men’s and women’s locker rooms.

What about my comfort?

This is your time and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomfort or personal preferences. For the comfort of all our guests, we request that cell phones and similar devices be turned off while in The Spa.

What about my jewelry and valuables?

If you are staying in the hotel, please leave valuable items in your guest room or suite. The Spa at Bar Harbor Club cannot be responsible for lost or stolen items.

Is there a minimum age for treatments or spa facilities?

An adult must accompany all spa guests under 17 years old. Young adults between the ages of 12 and 17 may receive certain salon services when accompanied by an adult guardian. Guests must be at least 17 years old to use The Bar Harbor Club Fitness Center.

Should I shave before a treatment?

Shaving is recommended but not required for men prior to a facial. If you do choose to shave prior to your facial, please be sure to do so at least two (2) hours prior to your scheduled appointment. Guests should not shave prior to any body treatments or hair removal services.

Are Gift Certificates available from The Spa?

Spa Gift Certificates are available and can be purchased for a specific dollar amount or for a particular service. In addition to spa treatments, gift certificated can also be used towards purchases in our Spa Boutique.

Discover the latest spa packages at the Harborside, one of the only Bar Harbor hotels located both downtown and right on the water.


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